We may collect personal information in the following ways:

• When you submit a website form
• When you request information or services
• When you book a consultation, appointment, or call
• When you communicate with us by email, phone, or text message
• When you opt in to receive SMS communications
• When you engage with our website through cookies, analytics tools, or similar technologies

We may use the information we collect to:

• Respond to inquiries and support requests
• Provide requested information about our services
• Schedule, confirm, and manage appointments or calls
• Send service updates and follow-up communications
• Send marketing communications when you have provided the required consent
• Maintain records of communications and consent
• Improve website performance, functionality, and user experience
• Protect our website, business operations, and users
• Comply with legal, regulatory, and contractual obligations

If you choose to opt in to receive text messages from Aesthetico, operated by 14th Floor Solutions, LLC, you agree to receive SMS communications related to your interaction with our business. These messages may include:

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP.

SMS consent is collected only through our SMS consent form at https://aestheticoagency.com/sms-consent. There you enter your mobile number and actively select one or both optional, unchecked SMS consent checkboxes before submitting the form. Marketing and non-marketing consent are collected separately and independently. We use no other method to collect SMS consent. Consent to receive SMS messages is not a condition of purchase. We do not use purchased, rented, sold, scraped, or third-party lead lists for SMS messaging.

We do not sell your personal information. We may share your information only as reasonably necessary in the following situations:

• With trusted service providers that help us operate our website, forms, scheduling tools, communication systems, analytics tools, and business operations
• To comply with legal requirements, court orders, lawful requests, or enforcement obligations
• To protect our rights, safety, users, or property
• As part of a business transition such as a merger, acquisition, financing, or sale of assets, if allowed by law

Any service provider we use is expected to handle information appropriately and only for authorized business purposes.

We may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve performance, measure engagement, and support our marketing efforts. These tools may collect information such as pages viewed, time on site, referral source, and general browsing behavior.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality or your experience on the site.

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or disclosure. While we work to protect your information, no method of internet transmission or electronic storage is completely secure.

We retain information only for as long as reasonably needed to fulfill the purposes described in this policy, maintain business and consent records, comply with legal obligations, resolve disputes, and enforce agreements.

To make a privacy-related request, contact us using the information listed in the Contact Information section below.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Your continued use of our website or services after changes become effective means you accept the revised policy.